After conducting extensive interviews with a some of the largest dealership in the Netherlands, five recurring structural challenges consistently surfaced.
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1. Scattered communication between sales, service, and clients - endless email threads and no central overview with inquiries, service and communication. Usually resulting in miscommunication and overlooked issues.
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2. Unstructured onboarding, resulting in repeated questions, incomplete documentation, and a subpar first impression.
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3. Unstructured warranty & support — technical issues, service requests, and warranty claims get lost in disorganized email chains.
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4. Unclear to do’s for boat owner for tasks like boat licence, MMSI, registration, insurance, and technical preparation
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5. Unclear visibility into production, delivery progress, and client readiness.

With structured to-do’s, digital signing , and clear communication via YachtPass ticketing system, all teams — from sales to service — know exactly what’s expected at each stage. Tasks like signing contracts, boat documentation, final order, registrations, insurance, MMSI, invoicing, and technical questions/issues are clearly tracked and assigned.

No more endless e-mails, calls or unclear responsibilities.

You get a centralized production dashboard, digital signature flow, CRM, and integrated dealership support ticketing system. Your team saves hours per delivery by streamlining communication & workflow — and your client gets all YachtPass benefits like AI ChatBoat, fast check-in with the YachtPass and a digital vault for all specs and documents.

YachtPass delivers a substantial return on investment by improving operational efficiency, elevating the client experience, and reducing the administrative burden on your team.
By streamlining communication between sales, service, and boat owners, automating time-consuming returning tasks, and digitizing the entire handover and support process, YachtPass helps your dealership:
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 ✅ Deflect up to 80% of manual-based technical questions through AI ChatBoat, a figure consistently cited during interviews with dealerships.
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 ✅ Save hours per sold boat through structured onboarding, automated email flows, and digital signature integration
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 ✅ Reduce operational overhead by eliminating manual follow-ups, paperwork, and email overload
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 ✅ Improve boat owner experience and satisfaction, by delivering a production dashboard, clear to do’s, AI ChatBoat, Digital Vault and Dealership Support.
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 ✅ Keep everything documented, digital and accessible via the Digital Vault and Support timeline

Every support interaction and issue is logged via the built-in support ticketing system. You can assign work orders to team members, track resolution time, and maintain a full service history for every boat — directly connected to the client’s Dealership Support & Digital Vault.

Absolutely. Whether you’re delivering 5 or 250 boats a year, YachtPass scales with you. You can digitize the boats you sell, fully customize production flow, to-do’s, and handover steps to match your internal workflow — no matter the company size.

Every support interaction and issue is logged via the built-in support ticketing system. You can assign work orders to team members, track resolution time, and maintain a full service history for every boat — directly connected to the client’s Dealership Support & Digital Vault.

YachtPass makes ownership easier and more enjoyable for the client. From onboarding to support, everything is clearly structured, personalized, and digitized. That peace of mind translates into stronger long-term relationships, upsell service potential, and referrals.

Boat owners get real, everyday value through:
🤖 AI ChatBoat – instant answers to technical questions based on their own boat manuals.
📁 Digital Vault – all important documents, service logs, and manuals securely stored in one place.
🛂 The YachtPass – a physical passport for the boat that makes check-ins at harbors fast and effortless via QR code.
🛠️ Dealership Support – all warranty, service, and support communication is logged and accessible in one timeline.